Questions :

1. How do I see the games ?
   
2. How do I put stuff into my shopping basket ?
   
3. How do I see what's in my shopping basket ?
   
4. How do I buy what's in my basket ? Where's the shopping till ?
   
5. How secure is it to pay by Debit / Credit Card online ?
   
6. I'm unfamiliar with paying online and would rather not, but would be happy to pay by card over the phone.
   
7. If I pay by card, when does the money leave my account ?
   
8. When will my order be despatched ?
   
9. How is my order delivered ?
10. What are the delivery times ?

Any other questions ? - then contact us here.

How to see the games ?

On the shopping pages, you will see a red 'Categories' rounded box, on the left hand side. Select one of the category names, to see all the games within that category.

How do I put stuff into my shopping basket ?

To add a game to your basket, either select 'basket' from the main products page or press the red 'Buy It' button on the game details page. When you press these buttons you are not committed to buying the products, you are merely, placing them in your basket, like you would when you go to a conventional store.

How do I see what's in my shopping basket ?

To view the games that you have in your shopping basket, select 'view basket' or press the picture of the shopping basket and you will be taken to a new page showing you what games you currently have in your basket.

How do I buy what's in my basket ? Where's the shopping till ?

When you view the items in your basket, you have the choice of 'Continue Shopping' or 'Purchase Now'. Pressing 'Purchase Now' takes you to the Order Summary Page, Delivery and Details Page. Check that the order summary contains the goods that you wish to purchase and then fill in the invoice and delivery details (note: by default it is assumed that the goods are going to the invoice address). Then press 'Continue'. This takes you to the payment page, where you are asked to choose between debit /credit card payments or cheque/postal order.

How secure is it to pay by Debit / Credit Card online ?

If you press the 'Pay by Card' button, you will be transferred to a secure server, managed by Protx Ltd. You will notice that the URL starts with 'https://' and that your browser window has a 'padlock icon' at the bottom. No one can see the information that you type onto their secure server as it is all encrypted.

I'm unfamiliar with paying online and would rather not, but would be happy to pay by card over the phone.

If you would like to pay by card, but would prefer to give us your card number over the phone, then please phone us on 01908-616916 and we can process it for you. Please note that we process internet orders before telephone orders and that your order may be delayed by a day if you pay via telephone ( unless you request Special Delivery at an average of an exta £3.50 ).

If I pay by card, when does the money leave my account ?

The money is taken from your account when the goods have been packaged up for despatch, not when you place the order.

When will my order get despatched ?

If all of the items in your order are in stock, we aim to despatch your order the same day or by the next working day at the very latest. The earlier you order in the day, the more likely it is to be despatched the same day.

How is my order delivered ?

England, Wales and Lower Scotland - orders are either despatched by Royal Mail 1st class or Courier.
Upper Scotland & Northern Ireland - orders are despatched by 1st class Royal Mail or Royal Mail standard parcel service.
Channel Islands - 1st class Royal Mail or International Parcels (which may require an additional charge order is heavy).
The Rest of the World - airmail or International Parcels.

The courier services are used when your order is heavy. Most board games do not fit into this category, but if you were to order a few board games, or order a war game with hundreds of miniature figures in, then your order would go via courier.

What are the delivery times ?

1st class Royal Mail - Most orders posted by 1st class Royal Mail will get to their destination the day after it has been despatched (apart from Sunday and Public Holidays). However, Royal Mail do not guarantee this service and it may take a few days to arrive. Please note, on rare occasions, packages posted by 1st class Royal Mail can take 1-2 weeks to reach their destination, so if you desperately need your order within the next few days, we advise that you pay extra for Special Delivery. Please allow extra time for delivery late November and throughout December as demand on the mail and courier services are high and deliveries may take longer than usual.

Royal Mail Special Delivery - This is optional and can be arranged by telephoning your order through (on average this will cost an extra £3 on top of the already quoted delivery charge). Special Delivery items are guaranteed to arrive the next working day (Mon-Fri), please note that you need to request this service by noon for despatch the same day.

Courier - Most orders are delivered the next working day (Mon-Fri), though some are delivered two working days after despatch.